This website is operated by Luxe Display Systems. In this policy, “we”, “us” and “our” refer to Luxe Display Systems. If you have any questions about this privacy policy or the information we hold, please contact us via our Contact Us page.
Card payment details (except the billing address) are not recorded by Luxe Display Systems. This applies to payments made via the website and payments made over the phone.
A third-party, fully certified gateway company processes all card transaction information (currently via Square Payments).
Your billing and delivery information is recorded as part of the transaction record. This is required for invoice purposes and in case either us or the customer needs to refer to the order at a later date.
We use this information to:
Lawful basis: We process order and account information primarily to fulfil our contract with you (to supply the goods you order). We also keep certain records to meet legal obligations (for example, accounting/tax), and we may process limited information for legitimate interests such as site security and fraud prevention.
No username or password is registered.
A username and password are registered and recorded.
Your password is hashed before being added to your customer registration details. Hashing passwords is a process used by numerous businesses whereby the password itself is converted to an unreadable sequence of characters. The hashing process is irreversible, unlike encryption which can ultimately be reversed. Because the hashing process is irreversible it means you cannot retrieve your password if forgotten, and therefore a new password would need to be registered.
We keep order and invoice records for accounting and tax purposes. UK tax record-keeping requirements mean records must generally be kept for at least 5 years after the 31 January submission deadline for the relevant tax year.
You can contact us to request access to the personal information we hold about you, or to ask us to correct it. In some circumstances you may also have the right to request deletion or to object to certain uses of your information (for example, direct marketing).
Luxe Display Systems initiates a regular / standard cookie to store the products you add to the basket. This cookie is stored on your computer by the browser you're using to access our website. It is not stored by, or accessible to, any browser on your computer that hasn't accessed our website. In other words, this cookie is set per browser.
We also use a strictly necessary session cookie to keep your basket working and to remember key settings while you move between pages (such as the basket state and the "Show VAT" option setting). This session expires when you close your browser.
Google Analytics is set up for our website, which means Google tracks how customers navigate through our website. We can then review this information to help us understand and improve user experience:
Please click on the padlock in your browser's address bar to the left of our domain name to view details of our ‘Cookies’ and ‘Certificate Information’.