Unwanted items need to be: unused, returned in their original packaging, and arrive back with us undamaged and saleable as new.
Please notify us by email within 14 days of receiving your order if you wish to return unwanted goods.
Please contact us before returning anything. We will confirm the return instructions and provide the correct return details to ensure your return is processed quickly.
The original shipping cost is non-refundable. However, the shipping cost to the customer for alternative products will be discounted 50% subject to us receiving the original goods undamaged as stated above.
Please note: We must be notified within 24 hours after delivery of any damaged goods or shortages. Photos must be provided showing all damage, in particular showing any damage to the packaging, which is for potential insurance claims against our couriers. This should be done via email through our "Contact Us" link or directly using: sales@luxedisplaysystems.co.uk
Post and Packaging costs are calculated automatically and are determined by adding together the total weight (sometimes volumetric weight exceeds actual weight) of all the items ordered and then calculating the cost in accordance with the delivery region determined from the delivery postcode.
The overall boxes physical dimensions are multiplied together to determine the volumetric weight. The volumetric weight is then compared to the actual (real) weight of the package, and the larger of the two is used.
Rates below exclude VAT. Checkout determines the delivery region from your delivery postcode and confirms the complete payable total. Estimates are not guaranteed delivery dates. Fractional excess weight is charged proportionally.
UK Mainland: 2-3 working days · £11.46 up to 10 kg + £0.43 per additional kg.
Scottish Highlands: 4-5 working days · £19.45 up to 15 kg + £0.75 per additional kg.
District rules: AB31-38, AB40-56, FK17-21, IV1-40, IV52-54, IV63, KW1-14, PA21-40, PH4-41, PH49-50.
Scottish Isles: 4-5 working days · £19.45 up to 15 kg + £0.75 per additional kg.
District rules: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Isle of Man: 4-5 working days · £19.45 up to 15 kg + £0.75 per additional kg.
Isle of Wight: 4-5 working days · £19.45 up to 15 kg + £0.75 per additional kg.
Isles of Scilly: 4-5 working days · £19.45 up to 15 kg + £0.75 per additional kg.
Jersey: 4-5 working days · £19.45 up to 15 kg + £0.75 per additional kg.
Guernsey: 4-5 working days · £19.45 up to 15 kg + £0.75 per additional kg.
Northern Ireland: 4-5 working days · £24.95 up to 15 kg + £0.75 per additional kg.
IV40 is treated as Remote Scotland: the Highlands and Isles charges and service must remain equal until an explicit revised policy resolves the overlap.
Policy reference: luxe-published-policy-2026-09-v1. Postcode format checking does not confirm that an address exists. Please contact us for destinations not available online.